Arenas of Success 
 

2005-2007 - Air Logic, Tampa, FL.

Challenger 601,604, GIII, GIV 

Corporate Flight Attendant/Client Relations Manager 

• Excellent customer service skills by sensing and responding to passengers
• Responsible for all aspects of cabin safety
• Continuous stocking and provisioning of aircraft
• Catering and transportation coordination
• Client Relations Manager responsible for all Client follow up duties, to include the meet and greet for each departure, work in coordination, with flight crew to ensure the trip and aircraft is superior
• Demonstrated hard work, attention to detail, and multi-tasking skills

 
 

1991-1997 - Delta Airlines, Orlando, FL., Atlanta, GA. 

Flight Attendant/In-flight Service Manager 

• Managed crew, money and passenger services for Domestic and International Flights
• Responsible for all aspects of cabin operations as Lead In-flight Service Manager
• Extensive customer service 
• Inventory control of Duty Free Sales
• Flight and cockpit safety 
• Administration of pertinent flight reports

 
 

1987-1991 – Comair, Cincinnati, OH. Orlando, FL.

Saab 340, Embraer Brasilia 120 

Flight Attendant 

• Sole responsibility for 30 pax, for all in-flight service issues such as Emergency Training, First Aid, and CPR
• Responsible for paperwork involving cabin maintenance, liquor and passenger relations and connections problems

 
 
 

1998-2005 - Tampa Bay Buccaneers

Luxury Suite Service Manager

• As Luxury Suite Service Manager, responsible for comfort and satisfaction, exceptional accommodation, care and service provided to top-level owners and guests in Tampa’s Raymond James Luxury Suites during team home games
• Holds similar supervisory responsibilities for service to Suite patrons at some 30 other major stadium events during the year, including the Outback Bowl, concerts, professional soccer and motorsports
• Coordinates all special events for Suite holders, manages ticket needs, personalized food and beverage service, accessibility and security, staffing and suite maintenance
• Based on sales achievements as Club Seat Sales Representative at Raymond James Stadium, to Luxury Suite Service Manager
• Worked 2 Super bowls and handled all game day responsibilities and special requests

 
 

Summary of Qualifications

• Outstanding leadership and organizational skills
• Extensive International travel
• Exceptional interpersonal skills
• Ability to remain calm in crisis situations
• Creative, energetic, and highly effective communication skills
• Part 91,135 experience
• Years of experience providing professional service for many celebrities with the privacy and confidentiality they desire
• Over 10 years of trade show/spokes model experience

 
 

Training and Seminars

• Flight Safety International, Savannah, GA
• Emergency First Aid Certified
• CPR Certified
• Flight Safety-Initial and Recurrent
• Food Handling
• Susan Friedenberg’s Corporate Flight Attendant Training Class
• NBAA Managing and Achieving Service Excellence Seminar