Matthew Q. Goodman, MS, MAEd.

4504 East Vermont Street, Long Beach CA 90814

562-884-6313 mqgoodman@aol.com

FAA Certification # 2920960 
 

• Focus: To procure and provide professional contract flight attendant services.

      Flight Attendant, United Airlines Corporation, Los Angeles International Airport 

• Provided superior quality customer service to United customers based on market specification and individual needs. 
• Communicated and ensured compliance with company and government security rules and procedures. 
• Provided leadership, direction and assistance to customers and other crew members in stressful, emergency or evacuation situations.
• Resolved difficult, emotionally charged or confrontational issues while maintaining composure.  Made decisions with little or no supervision, or in the face of rapidly changing events, stress, emergencies or crisis.
• Demonstrated flexibility and adjusted easily to new conditions, changing needs and priorities. 

• February 1999-Present 
  

      Recreation Therapist-Per Diem, College Hospital, Costa Mesa CA

• Provided clinical recreation and leisure services for patients in a multi-interdisciplinary setting. 
• Responsible for patient assessment, planning and preparation of intervention groups.
• Worked within geriatric, adolescent, partial hospitalization and acute adult units as needed for census enhancement.

• October 2001-April 2005 
  

      Community Liaison Director, UCI Medical Center, Outpatient Psychiatry

• Responsible for initial psychiatric assessments of acute patients for hospital admission. 
• Assisted psychiatric treatment team in establishing patient appropriate discharge planning.  Established, developed and maintained referral network with hospitals, private physicians, and adult group homes.
• Organized community continuing education programs for state, county, and private sector professionals.  Provided market research reports for corporate offices, and maintained patient call cycle reports.

• October 1998-February 1999 
  

      Recreation Therapist, USC University Hospital, Psychiatry Services

• Provided clinical recreation and leisure services for acute gero-psychiatric population.
• Assessed and recommended interventions in for patient clinical care.  Conducted discharge planning and assisted treatment team with community re-integration plans

• June 1997-October 1998

Training

• Culinary and Service Training, Drake Hotel

Fine dining and service delivery training specific to aviation.  Course focus on Wine & Cheese selection, place setting etiquette, food pairings and desert planning.

Chicago, Illinois February, 1999  

• Susan C. Friedenberg, Flight Attendant Training, Flight Safety International

Intensive three day workshop with focus on crew member business aviation skills, corporate aviation operational procedures, catering information, corporate culture and unique features of business aviation, and international and domestic trip planning.

Long Beach, California.  August 20055 

• Food Health and Safety Certification, Chartered Institute of Environmental Health (CIEH) and the Royal Institute of Public Health (RIPH). London, Great Britain

Business aviation specific training, Food Safety, Personal Hygiene, Food Borne Disease, Prevention of Food Poisoning, Temperature Control, Cabin Service, Galley Management, Legal Liability Issues and Food Security.  This course is certified by the Chartered Institute of Environment Health (CIEH) and the Royal Institute of Public Health (RIPH).

Long Beach, California.  August 2005

• Corporate Flight Attendant Training, Flight Safety International

Meets Federal Aviation Regulation requirements for Part 91 operators & Part 135 requirements, 40-hour course of ground training, emergency situation training, fire fighting, unplanned and planned landing/ditching, evacuation, sea survival, aircraft terminology, hazardous materials review, and business protocol and service procedures. Training in food etiquette and business protocol, domestic and international serving techniques, cultural awareness, wine presentation and operation of a corporate jet galley.

Atlanta, Georgia July 2007 

Education 

• University of Phoenix, Phoenix, AZ

      Master of Arts in Education, MAEd, April 2004

      Arizona Department of Education Certificate K-8

• California State University Long Beach, Long Beach, CA 

      Master of Science, December 1999

      Recreation Administration, emphasis in Therapeutic Recreation

• George Mason University, Fairfax, VA, Bachelor of Science, August 1992

      Major in Commercial Recreation Management, Minor in French with Fluency/Native 

Jet Qualifications  

• Boeing 737-200, 747-400, 757, 767, 777

• Airbus 319, 320.

• Falcon, Challenger, Gulfstream

Certifications  

• State of California, Office of AIDS, BBP Trained & HIV Test Counselor, 1996

      (PART)1996

• Certified Professional Assault Response Training 1

      (PART) February 1997

• United Airlines Cabin Defense Security Training 1 & 2

      (DS1, DS2) February 2002

• Preventative Management of Assaultive Behaviors

      (MAB) March 2005

• American Heart Association
  CPR/First Aid Certified Automatic External Defibrillator Qualified

      April 2007